9781423901785_PPT_ch03

9781423901785_PPT_ch03 - Management Information Systems,...

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Management Information Systems, Sixth Edition Chapter 3: Business Functions and Supply Chains
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Management Information Systems, Sixth Edition 2 Objectives Identify various business functions and the role of ISs in these functions Explain how ISs in the basic business functions relate to each other Articulate what supply chains are and how information technology supports management of supply chains
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Management Information Systems, Sixth Edition 3 Objectives (continued) Enumerate the purposes of customer relationship management systems Explain enterprise resource planning systems
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Management Information Systems, Sixth Edition 4 Effectiveness and Efficiency Information technology makes work more effective, more efficient, or both Effectiveness : the degree to which a goal is achieved Efficiency : the relationship between resources expended and benefits gained in achieving a goal Efficiency = Benefit / Costs One system is more efficient if its operating costs are lower for the same or better quality product
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Management Information Systems, Sixth Edition 5 Effectiveness and Efficiency (continued) Productivity : efficiency of human resources Productivity improves when fewer workers are required to achieve the same goal Productivity tools : software applications that improve productivity ISs contribute to both effectiveness and efficiency of businesses
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Effectiveness and Efficiency (continued) Customer relationship management ( CRM ) system: system that serves customers better and faster Service continues after delivery of goods as customer service and more marketing Often combined with supply chain management (SCM) systems to create an enterprise resource planning (ERP) system Management Information Systems, Sixth Edition 6
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Management Information Systems, Sixth Edition 7 Effectiveness and Efficiency (continued)
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Management Information Systems, Sixth Edition 8 Effectiveness and Efficiency (continued)
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Management Information Systems, Sixth Edition 9 Accounting Accounting’s purpose is to track every financial transaction Accounting systems are required by law and for proper management Needed to ensure company is making a profit Accounts payable and accounts receivable track who owes who what Balance sheet : picture of financial situation Includes profit-and-loss report
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Management Information Systems, Sixth Edition 10 Accounting (continued) Accounting information system : receives information from transaction processing systems (TPSs) Automatically routes purchases to accounts payable Automatically routes sales to accounts receivable Generates reports on demand or on schedule Work order : an authorization to perform work for a specific purpose
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Accounting (continued) Cost-accounting systems : accumulate data about costs involved in producing specific products Accounting ISs are used for managerial purposes for budgeting and cost control Management Information Systems, Sixth Edition 11
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Management Information Systems, Sixth Edition 12 Accounting (continued)
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This note was uploaded on 06/14/2011 for the course MGSC 290 taught by Professor Johnston during the Fall '09 term at South Carolina.

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9781423901785_PPT_ch03 - Management Information Systems,...

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