CHAPTER EIGHT - 6/15/11 CHAPTER eight TRAINING AND...

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6/15/11 CHAPTER eight TRAINING AND PROFESSIONAL DEVELOPMENT
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6/15/11 Expectations of members MEMBERS EXPECT THE HIGHEST LEVEL OF SERVICE REGARDLESS OF INDIVIDUAL STAFF. AS A GENERAL MANAGER, YOU NEED TWO TYPES OF TRAINING: CLUB-WIDE DEPARTMENT SPECIFIC
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6/15/11 TRAINING 1. IDENTIFY TRAINING NEEDS 2. ESTABLISH PERFORMANCE STANDARDS 3. DEVELOP A TRAINING PROGRAM 4. CONDUCTING THE PROGRAM 5. MEASURE OUTCOMES 6. FEEDBACK CREATE A LIFE-LONG LEARNING ENVIRONMENT
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6/15/11 WHY BE A LEARNING 1. YOU BECOME SMARTER OVER TIME 2. GIVES YOU A COMPETITIVE ADVANTAGE 3. THRIVES ON CHANGE AND PREPARES FOR THE FUTURE 4. BETTER ABLE TO USE GROUP
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6/15/11 TRAINING AND DEVELOPMENT AS AN 1. RETURN ON THE INDIVIDUAL WHAT CAN THEY DO BETTER AFTER TRAINING ARE THEY MORE EFFICIENT HOW CAN THEY HELP THE COMPANY 2. RETURN ON INVESTMENT EFFECT ON MEMBER SERVICE / RECRUITING EFFECT ON ABSENTEEISM AND TURNOVER
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6/15/11 ASSESSING TRAINING AND NEEDS ASSESSMENT PROCESS DETERMINING THE DIFFERENCE BETWEEN IDEAL AND ACTUAL PERFORMANCE ALSO NEED TO DETERMINE IF TRAINING WILL ACTUALLY HELP THE SITUATION
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CHAPTER EIGHT - 6/15/11 CHAPTER eight TRAINING AND...

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