Busi 2101- Exam guidelines

Busi 2101- Exam guidelines - Gender and cultural...

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Rob Smart Winter 2011 Final Exam Review
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Friday, April 15 th, 2pm Location: Field House (check www.carleton.ca) Time: 2 hours No study aids Format Multiple Choice = 50 marks Short Answer = 20 marks Answer 4 of 6 questions (5 marks each)
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Basic definitions Building blocks of OB
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Personality Traits Emotional Intelligence Perception and the perception process Perceptual Errors (be able to apply perceptual errors to real life situations)
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Understand the difference between values and attitudes Different ways to examine culture. Globe and Hofstede Cultural Intelligence Stress
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Needs theories of motivation Major process theories of motivation Equity theory Increasing intrinsic motivation Just chapter 4
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Managers vs. Leaders Trait theory Behavioural theory Ohio State Michigan Contingency/Situational Theory Transactional vs. Transformational
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Unformatted text preview: Gender and cultural differences Substitutes for leadership Role theory Stages of team development Team effectiveness models Types of teams Team norms Team conflict The communication process Communication networks Cultural and gender differences in communication Communicating under stress Barriers to effective communication Bases of power Empowerment Political activity Why do we get political activity Types of conflict Conflict resolution strategies Stages of negotiation Sources of conflict Dominant vs. Sub Cultures Reading organizational culture Functions of culture Limitations of cultures Changing culture Socialization Lewins model for change Resistance to change Overcoming resistance...
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Busi 2101- Exam guidelines - Gender and cultural...

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