Busi 2101- Week 10

Busi 2101- Week 10 - Rob Smart Winter 2011 BUSI 2101G Week...

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Rob Smart Winter 2011 BUSI 2101G Week 10 Conflict and Negotiation
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Conflict and Negotiation 2
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Conflict: a process that begins when one party perceives that another party has/will negatively affect(ed) something that the first party cares about Conflict can be either Functional: conflict that supports the goals of the group and improves its performance Dysfunctional: conflict that hinders group performance Types of Conflict Cognitive: conflict that is task-oriented and related to differences in perspectives and judgments Affective: conflict that is emotional and aimed at a person rather than an issue 3
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Communication: semantic difficulties, misunderstandings, and “noise” in the communication channel Structure Composition of the group: larger groups, more specialized activities, when group members are younger and when turnover is high- all these can contribute to more conflict Ambiguity responsibility: ambiguity in precisely defining where responsibilities for actions lie causes conflict Reward systems: when one member’s gain is at the other’s expense Leadership style: if managers tightly control/oversee work The diversity of goals: when groups within an organization seek diverse ends Interdependency: when one group depends on another group Personal Variables: when personal variable (values 4
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Uncooperative Cooperative COOPERATIVENESS Trying to satisfy the other person’s concerns Forcing Satisfying one’s own interests without concern for the other’s interests • Make threats and bluffs • Make persuasive arguments • Make positional commitments Problem solving Clarifying differences to find mutually beneficial outcomes • Exchange information about priorities and preferences • Show insights • Make trade-offs between important and unimportant issues Compromising r Giving up something to reach an outcome (done by both parties)
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This note was uploaded on 06/14/2011 for the course BUSINESS 2101 taught by Professor Timms during the Spring '11 term at Carleton CA.

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Busi 2101- Week 10 - Rob Smart Winter 2011 BUSI 2101G Week...

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