bcom exam 1 study text[1] - 1(traveling over...

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1. (traveling over channel/message transmission) 2. noise 3. decoding 4. ( Lack of attention/Bias towards the specific topic) 5. Feedback - verbal & nonverbal responses of the receiver 6. distractions 7. (creating an environment for useful feedback) 8. Bypassing, lack of language skills – bypassing is happens when people miss each other w/their meaning 9. (sending letter of company stationary, answering inquiries about products, coordinate activities, evaluate and reward employees) 10. Downward Communication – information flowing from decision makers (CEO, managers) through the chain of command to workers 11. Soft skills - oral & written communication skills, listening proficiency, nonverbal behavior, & etiquette expertise 12. Virtual team – groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology 13. Norming – tensions subside, roles are clarified & information flows among team members 14. Storming – members define roles & responsibilities, decide how to reach their goals, & iron out the rules governing how they will interact 15. Put down the ideas & suggestions of others, insult, criticize & be aggressive, recount personal achievements and irrelevant topics, tell jokes, make inappropriate comments, disrupt, disturb team members who are withdrawn, be negative 16. Listen 17. Minority – this happens when a full group gets together and cannot get together & make a decision 18. Consensus – discussion continues until all team members have aired their opinions, and ultimately agree 19. Agreement on purpose – a. an effective team begins w/ a purpose b. small size/diverse makeup 1
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c. agreement on procedure d. ability to confront conflict e. use of good communication techniques f. ability to collaborate rather than compete g. acceptance of ethical responsibilities h. shared leadership (group should be composed of a max of 4 to people) 20. lead by example 21. Decide whether a meeting is necessary – NO!! send email, text message, memo, or letter
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