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Course Support - E-mail [email protected]

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Course Support Walden is very serious about responding to student needs. Whenever you have a concern, please contact one of the following people: Your Instructor for course-related concerns. (See Instructor item on the left.) Academic Advising Team for administrative or confidential concerns. Your Program Director or Faculty Chair if you continue to have concerns. eCollege Technical Support for issues related to the eCollege platform. Student Support Team for general student questions not addressed above. eCollege Technical Support Live Chat : Click on the Help button at the top-right corner of the screen (you may have to scroll up). Then, click on the Help Desk button on the left side of the pop-up screen and select the link Chat with a help desk consultant . Live chat is available from 10:00 a.m.–10:00 p.m MST, 7 days a week. Please note: Pop-up blockers must be turned off or modified to use this feature. Chat may not work with some versions of MAC Safari browser at this time.
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Unformatted text preview: E-mail: [email protected] Phone: 1-800-254-9660 For technical assistance, please contact eCollege 24 hours a day, 7 days a week. If you are unable to access the toll-free number above, please dial eCollege directly at 303-873-0005. Student Support Team E-mail: [email protected] Phone: 1-800-WALDENU, option 2 The Student Support Team can answer your general technical, financial, materials and registrar-related inquiries from 8:00 a.m.–8:00 p.m. CST Monday–Friday, 8:00 a.m.–5:00 p.m. CST Saturday, and 10:00 a.m.–6:00 p.m. CST Sunday. Walden Academic Advisors Phone: 1-800-WALDENU, option 3 The Academic Advising Team is available to answer your questions from 7:00 a.m.–7:00 p.m. CST Monday– Friday. Use the Walden University Directories Web site, shown below, and click on Academic Advising to find the contact information for your program. http://inside.waldenu.edu/c/Student_Faculty/StudentFaculty_10243.htm Updated 2-27-09...
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