Chapter 15

Chapter 15 - Chapter15 ManagingCommunication MGMT Chuck...

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1 Chapter 15 Managing Communication B-books, Ltd. MGMT Chuck Williams
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2 What Is Communication? After reading these sections, you should be able to: 1. explain the role that perception plays in communication and communication problems. 2. describe the communication process and the various kinds of communication in organizations.
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3 Basic Perception Process Perception Problems Perceptions of Others Self-Perception Perception and  Communication Problems 1
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4 Basic Perception Process Perception The process by which individuals attend to, organize, interpret, and retain information from their environments. Perception Filters The personality-, psychology-, or experience- based differences that influence people to ignore or pay attention to particular stimuli. 1.1
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5 Basic Perception Process Stimulus Stimulus Stimulus Attention Perceptual Filter Organization Perceptual Filter Interpretation Perceptual Filter Retention Perceptual Filter 1.1
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6 Perception Problems Selective perception notice and accept stimuli which are consistent with our values and beliefs ignore inconsistent stimuli Closure tendency to fill in the gaps when information is missing we assume that what we don’t know is consistent with what we do know 1.2
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7 Perception of Others Attribution Theory we have a need to understand and explain the causes of other people’s behavior General reasons to explain behavior Internal attribution the behavior was voluntary or under their control External attribution the behavior was involuntary and beyond their control 1.3
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8 Attribution Bias and Error Defensive Bias Fundamental Attribution Error The tendency for people to perceive themselves as personally and situationally similar to someone who is having difficulty. The tendency to ignore external causes of behavior and to attribute other people’s actions to internal causes. 1.3
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9 Attribution Bias and  Error 1.3
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10 Self-Perception Self-Serving Bias The tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes). 1.4
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11 Kinds of Communication Communication Process Formal Communication Channels Informal Communication Channels Coaching and Counseling Nonverbal Communication 2
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12 The Interpersonal Communication Process Encode Message Decode Message N o i s e N o i s e N o i s e N o i s e Transmit Message Receive Message Message to be Conveyed Message that was Understood Sender Receiver Communication Channel Feedback to Sender 2.1
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13 The Communication Process 1. The sender is unsure what message to communicate 2. The message is not clearly encoded 3. The wrong channel is chosen 4. The message is improperly decoded 5. The receiver lacks experience or time Noise occurs if: 2.1
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14 The Communication Process 1. Penalty 2. Excellence 3. Tight 4. Small 5. Pure 6. Flimsy 7. Okay Meanings of the Word Fine 2.1
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This note was uploaded on 06/17/2011 for the course BUS 347 taught by Professor Cherylluczak during the Fall '10 term at St. Xavier.

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Chapter 15 - Chapter15 ManagingCommunication MGMT Chuck...

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