Chapter 16

Chapter 16 - Chapter16 Control MGMT Chuck Williams Designed...

Info iconThis preview shows pages 1–11. Sign up to view the full content.

View Full Document Right Arrow Icon
1 Chapter 16 Control B-books, Ltd. MGMT Chuck Williams
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
2 Basics of Control After reading this section, you should be able to: 1. describe the basic control process.
Background image of page 2
3 The Control Process Begins by establishing clear standards of performance Involves comparing actual performance to desired performance Takes corrective action to repair performance deficiencies Is a dynamic, cybernetic process Consists of feedback control, concurrent control, feedforward control But… control isn’t always worthwhile or possible 1
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
4 Setting Standards 1. A good standard must enable goal achievement 2. Listening to customers or observing competitors 3. Benchmarking other companies Determine what to benchmark. Identify the companies against which to benchmark. Collect data to determine other companies’ performance standards 1.1
Background image of page 4
5 Corrective Action Identify performance deviations Analyze those deviations Develop and implement programs to correct them Control Control Process Process Correct Identify Analyz e 1.3
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
6 Dynamic, Cybernetic Process Program for Corrective Action Set Standards Measure Performance Compare with Standards Identify Deviations Analyze Deviations 1.4
Background image of page 6
7 Feedback, Concurrent,  and Feedforward Control Feedback Control Gather information about performance deficiencies after they occur Concurrent Control Gather information about performance deficiencies as they occur Feedforward Control Monitor performance inputs rather than outputs to prevent or minimize performance deficiencies before they occur 1.5
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
8 Feedforward Control Guidelines for Using Feedforward Control 1. Thorough planning and analysis are required. 2. Careful discrimination must be applied in selecting input variables. 3. The feedforward system must be kept dynamic. 4. A model of the control system should be developed. 5. Data on input variables must be regularly collected. 6. Data on input variables must be regularly assessed. 7. Feedforward control requires action. 1.5
Background image of page 8
9 Control Loss Is control worthwhile? Maybe, maybe not. Managers must assess the regulation costs and the cybernetic feasibility.
Background image of page 9

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Control Methods After reading these sections, you should be able to: 1. discuss the various methods that managers can use to maintain control. 2.
Background image of page 10
Image of page 11
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 06/17/2011 for the course BUS 347 taught by Professor Cherylluczak during the Fall '10 term at St. Xavier.

Page1 / 38

Chapter 16 - Chapter16 Control MGMT Chuck Williams Designed...

This preview shows document pages 1 - 11. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online