Ch. 11 - • Assume nothing • Get to the point quickly...

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Click to edit Master subtitle style 6/18/11 11. Memos Luis Gurrusquieta, Christina Safeek
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6/18/11 Memos: An Introduction Memos have been seen as: written reports that stifle creativity Instrument of bureaucracy A Reason for scant treatment: Belief that memos have been superseded by e-mail
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6/18/11 Where do Memos Come From? Mid-nineteenth century Communication was generally done face-to-face Late nineteenth century Corporations expanded and greater control and consistency were required. Memos established a firm footing in the American industry because of the need for: Control Documentation Inexpensive way to streamline communication
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6/18/11
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6/18/11 Mistakes in Memos Incompatibility Not acting one’s age Generally misbehaving Staying out late
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6/18/11 Incompatibility Ways to write an effective memo: Mistaking memos for e-mail Have all the facts at your disposal Outline the memo to make sure it flows good
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Unformatted text preview: • Assume nothing • Get to the point quickly • Use simple words • Stop at the appropriate time 6/18/11 Not Acting One’s Age Inappropriate and unprofessional behaviors in memos: • Making ourselves the focus of the topic • Being too informal • Employing an inappropriate tone • Assigning blame 6/18/11 Generally Misbehaving Unsuccessful memos used to do the work better served by another document. • Using memos to establish procedures • Using to much detail • Misuse of managerial authority towards memos 6/18/11 Staying Out Late Confusing retrievability with permanence • Authors of memos mistakenly believe that memos can come back to harm them when they are published. • The reality is the memos, whether issued in paper or electronically, have a limited lifetime on the corporate shelves. • Memos have permanence, but not a continuously active status....
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Ch. 11 - • Assume nothing • Get to the point quickly...

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