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10a+-+Motivating+Employees+%281%29 - MGTA03 – Intro to...

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Unformatted text preview: MGTA03 – Intro to Management MGTA03 Chap. 10 - “Motivating Employees” Principal Points Motivation – What it is Motivation – Why It’s Important Some Key Theories and Experiments: The Classical Theory Scientific Management Hawthorn Experiments Motivation & Morale Motivation Motivation: The internal process that energises, directs and sustains our behaviour; the personal force that causes us to behave in a particular way. Morale: A worker’s feelings toward his or her job and superiors and toward the firm Itself. “Classical Theory” of Motivation Workers are motivated only Workers only by money. From your own experience is that true? From own If there are jobs we won't return to, because they are demeaning, because they are unpleasant, because our supervisors were condescending, arrogant, or unkind: Classical Theory is wrong! arrogant, wrong! Scientific Management Scientific Principles of Scientific Management Principles (1911) book by Fredrick W Taylor Taylor wanted to improve workers’ efficiency If Classical Theory correct (workers motivated only by money): paying them more prompts them to produce more. Scientific Management Scientific Break jobs into many simple, separate tasks Time and motion studies > job analysis > Time specialisation > repetition specialisation Remove inefficiencies, reduce waste, productivity should increase Introduce repetition and specialisation Piece rate system: pay workers for their output. Problem With Scientific Theory Problem Productivity does increase in short term Productivity does But - people are NOT machines! But Boring, repetitive jobs lead to alienation Boring, alienation Boring, repetitive jobs lead to disaffection Boring, disaffection Boring, repetitive jobs lead to absenteeism Boring, absenteeism Hawthorne Studies (1925) Hawthorne Research to determine: best environment Experiments conducted at “Hawthorne” factory (Western Electric Co. Chicago, USA) Turned lights up : What happened? Turned up Turned lights down : What happened? Turned down ...
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