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Unformatted text preview: MGTA03 – Intro to Management
Chap. 10 - “Motivating Employees”
Motivation – What it is
Motivation – Why It’s Important
Some Key Theories
and Experiments: The Classical Theory
Hawthorn Experiments Motivation & Morale
Motivation: The internal process that energises, directs and sustains our behaviour;
the personal force that causes us to behave
in a particular way.
Morale: A worker’s feelings toward his or
her job and superiors and toward the firm
Itself. “Classical Theory” of Motivation
Workers are motivated only
only by money. From your own experience is that true?
If there are jobs we won't return to, because
they are demeaning, because they are unpleasant,
because our supervisors were condescending,
arrogant, or unkind: Classical Theory is wrong!
wrong! Scientific Management
Principles of Scientific Management
(1911) book by Fredrick W Taylor
Taylor wanted to improve workers’ efficiency
If Classical Theory correct (workers
motivated only by money): paying them
more prompts them to produce more. Scientific Management
Break jobs into many simple, separate tasks
Time and motion studies > job analysis >
specialisation > repetition
Remove inefficiencies, reduce waste, productivity
Introduce repetition and specialisation
Piece rate system: pay workers for their output. Problem With Scientific Theory
Productivity does increase in short term
But - people are NOT machines!
Boring, repetitive jobs lead to alienation
Boring, repetitive jobs lead to disaffection
Boring, repetitive jobs lead to absenteeism
absenteeism Hawthorne Studies (1925)
Research to determine: best environment
Experiments conducted at “Hawthorne”
factory (Western Electric Co. Chicago, USA)
Turned lights up : What happened?
Turned lights down : What happened?
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This note was uploaded on 06/18/2011 for the course MGT a03 taught by Professor Bovaird during the Spring '11 term at University of Toronto- Toronto.
- Spring '11