05680769 - A Web based Evaluation Support System by...

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Unformatted text preview: A Web based Evaluation Support System by Integral Performance Appraisal Macarena Espinilla Department of Computer Science University of Ja´en. Ja´en. 23071. Spain. Email: [email protected] Francisco Jes´us Mart´ ınez Department of Computer Science University of Ja´en. Ja´en. 23071. Spain. Email: [email protected] Luis Mart´ ınez Department of Computer Science University of Ja´en. Ja´en. 23071. Spain. Email: [email protected] Abstract —Performance appraisal is a process used by com- panies, in order to evaluate the employees’ efficiency and productivity, for planning their Human Resource policies. This process can be carried out in different ways either just for employees’ supervisors or by different collectives related to the evaluated employee. In the latter case, 360-degree performance appraisal or integral performance appraisal, the different types of appraisers have different degree of knowledge about the employee. Furthermore, such knowledge is usually vague and subjective. Due to these facts, in the literature exists some performance appraisal models [1], [2] that flexible and improve the evaluation process. In this contribution is presented and developed a Web based evaluation system that support integral performance appraisal according to the previous models. I. INTRODUCTION A main goal of the Human Resources Department is the administration of the human capital by means of measuring the relationships between the company’s human capital and the financial results obtained by the company [10]. Performance appraisal is a common activity in companies whose aim is to evaluate and analyze employees’ capacity to accomplish their work [3], [10]. In the specialized literature it can be checked that several trends corroborate that human behavior measurement improves companies productivity [3], [6], [10], [16] and plays a key role in companies competitive- ness. The evaluated indicators involved in a performance apprai- sal are usually subjective and vague, therefore difficult to assess quantitatively in a precise way, but it is more adequate to express the assessments in a qualitative way by means of linguistic terms [24]. The use of fuzzy linguistic approach [25] for managing such uncertainty has obtained good results in different disciplines, among them “information retrieval” [4], “marketing” [23], “recommender systems” [19], [21], “education” [9], and “sensory evaluation” [18], [20]. Former models evaluate employees according to just their supervisors’ opinions, however recently integral or 360-degree performance appraisal models are used where different types of appraisers such as supervisors, collaborators, customers, colleagues and employee himself. This type of models obtain a more general, objective and better assessment about the evaluated employee [7], [10], [17]....
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This note was uploaded on 06/19/2011 for the course IT 2451 taught by Professor Mohmmadali during the Spring '11 term at Abu Dhabi University.

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05680769 - A Web based Evaluation Support System by...

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