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1565630 - A Multi-Agent System for the management of...

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A Multi-Agent System for the management of E-Government Services Pasquale De Meo Giovanni Quattrone DIMET DIMET Universit`a “Mediterranea” di Reggio Calabria Universit`a “Mediterranea” di Reggio Calabria Via Graziella, Localit`a Feo di Vito Via Graziella, Localit`a Feo di Vito 89060 Reggio Calabria, Italy 89060 Reggio Calabria, Italy [email protected] [email protected] Giorgio Terracina Domenico Ursino Dipartimento di Matematica DIMET Universit`a della Calabria Universit`a “Mediterranea” di Reggio Calabria Via Pietro Bucci Via Graziella, Localit`a Feo di Vito 87036 Rende (CS), Italy 89060 Reggio Calabria, Italy [email protected] [email protected] Abstract This paper aims at studying the exploitation of Intelli- gent Agents for supporting citizens to access e-government services. To this purpose, it proposes a multi-agent system capable of suggesting to the users the most interesting ser- vices for them; specifically, these suggestions are computed by taking into account both their exigencies/preferences and the capabilities of the devices they are currently exploiting. The paper first describes the proposed system and, then, reports various experimental results. Finally, it presents a comparison between our system and other related ones al- ready presented in the literature. 1. Introduction The term “e-government” is generally used to indicate the exploitation of Information and Communication Tech- nologies to support both Public Administration offices in delivering services and citizens in accessing them [10]. In the last few years, the number of users exploiting e- government services is constantly growing; as an example, a study published in [10] shows that, in year 2002, about 70 millions of US citizens accessed an e-government ser- vice at least once. Contemporarily, an increasing number of Public Administration offices shows interest to provide ser- vices also on the Internet; as an example, in year 2001, the Public Administration of Singapore was able to provide on- line the 92% of its services [6]. The adoption of e-government services provides both cit- izens and Public Administration offices with several ad- vantages. As an example, citizens can access on-line ser- vices without time and space limitations, thus avoiding the obvious problems rising when Public Administration of- fices must be physically reached. As for Public Adminis- tration offices, the adoption of Information and Communi- cation Technologies allows sensible reductions of manage- ment costs; as an example, a recent study conducted by Ac- centure in year 2002 indicates that the development of an e-government portal in Singapore allowed the correspond- ing Public Administration to save 14.5 millions of US Dol- lars [2]. These considerations motivate the enormous, both tech- nological and scientific, efforts performed in the last few years to improve the range and the quality of the services offered on-line by Public Administration offices.
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