This preview shows pages 1–2. Sign up to view the full content.
This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: A Multi-Agent System for the management of E-Government Services Pasquale De Meo Giovanni Quattrone DIMET DIMET Universit`a “Mediterranea” di Reggio Calabria Universit`a “Mediterranea” di Reggio Calabria Via Graziella, Localit`a Feo di Vito Via Graziella, Localit`a Feo di Vito 89060 Reggio Calabria, Italy 89060 Reggio Calabria, Italy email@example.com firstname.lastname@example.org Giorgio Terracina Domenico Ursino Dipartimento di Matematica DIMET Universit`a della Calabria Universit`a “Mediterranea” di Reggio Calabria Via Pietro Bucci Via Graziella, Localit`a Feo di Vito 87036 Rende (CS), Italy 89060 Reggio Calabria, Italy email@example.com firstname.lastname@example.org Abstract This paper aims at studying the exploitation of Intelli- gent Agents for supporting citizens to access e-government services. To this purpose, it proposes a multi-agent system capable of suggesting to the users the most interesting ser- vices for them; specifically, these suggestions are computed by taking into account both their exigencies/preferences and the capabilities of the devices they are currently exploiting. The paper first describes the proposed system and, then, reports various experimental results. Finally, it presents a comparison between our system and other related ones al- ready presented in the literature. 1. Introduction The term “e-government” is generally used to indicate the exploitation of Information and Communication Tech- nologies to support both Public Administration offices in delivering services and citizens in accessing them . In the last few years, the number of users exploiting e- government services is constantly growing; as an example, a study published in  shows that, in year 2002, about 70 millions of US citizens accessed an e-government ser- vice at least once. Contemporarily, an increasing number of Public Administration offices shows interest to provide ser- vices also on the Internet; as an example, in year 2001, the Public Administration of Singapore was able to provide on- line the 92% of its services . The adoption of e-government services provides both cit- izens and Public Administration offices with several ad- vantages. As an example, citizens can access on-line ser- vices without time and space limitations, thus avoiding the obvious problems rising when Public Administration of- fices must be physically reached. As for Public Adminis- tration offices, the adoption of Information and Communi- cation Technologies allows sensible reductions of manage- ment costs; as an example, a recent study conducted by Ac- centure in year 2002 indicates that the development of an e-government portal in Singapore allowed the correspond- ing Public Administration to save 14.5 millions of US Dol- lars ....
View Full Document
This note was uploaded on 06/19/2011 for the course IT 2258 taught by Professor Aymenali during the Summer '11 term at Abu Dhabi University.
- Summer '11