5475072 - 54 | IEEE TECHNOLOGY AND SOCIETY MAGAZINE |...

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Unformatted text preview: 54 | IEEE TECHNOLOGY AND SOCIETY MAGAZINE | SUMMER 2010 1932-4529/10/$26.00©2010IEEE Strengthening Governments to Formulate Integrated Digital Strategies KOSTAS METAXIOTIS, YIANNIS LARIOS, AND VASSILIS ASSIMAKOPOULOS Digital Object Identifier 10.1109/MTS.2010.937028 Authorized licensed use limited to: UNIVERSITI UTARA MALAYSIA. Downloaded on August 12,2010 at 22:39:59 UTC from IEEE Xplore. Restrictions apply. IEEE TECHNOLOGY AND SOCIETY MAGAZINE | SUMMER 2010 | 55 U sing digital technol- ogies to drive pro- ductivity, economic growth and social prosperity is a key issue for government policy makers worldwide. During the last decade, governments recognized the im- pact that information and commu- nication technology (ICT) can have on citizens’ everyday lives, at home and at work; many of them for- mulated e-government strategies, designed and invested in a range of ground-breaking programs to provide better service delivery, im- prove effi ciency, and reduce costs. However, the lack of integrated digital strategies has become an important problem for governments worldwide. It is only recently that government policy makers have started looking at the potential for integrated strategies to bridge the digital divide, minimize social ex- clusion, and the improve quality of economic and social life. Internet Transformation of Government Operations Information and communication technologies (ICT) have rapidly innovated and changed over the last decade. It also is well known that the Internet and digital tech- nologies have transformed the way governments operate [7], [9] and provide services to citizens. E-gov- ernment emerged as a new concept and practice to realize processes and structures for using ICT at various levels of government and the public sector, for the purpose of enhancing good governance [1], [12], [10], [15]. Increased adop- tion and application of e-govern- ment across countries has been propelled by its potential to offer not only convenience to citizens but also related benefi ts such as reduced transaction costs and en- hanced operational effi ciency [4]. The overall eGovernment brand has matured from an early focus on the “production” of eGovern- ment to one of relevance and value to citizens – the “consumption” of eGovernment [14]. In 2005, the European Commis- sion (EC) launched the “i2010 – A European Information Society for Growth and Employment” initia- tive, as a framework for addressing the main challenges and develop- ments in the information society and media sectors through 2010 [16]. The i2010 is the fi rst EC ini- tiative to be adopted under the EU’s renewed Lisbon strategy; it aims to promote an open and competitive digital economy and to emphasize ICT as a driver of inclusion and quality of life. EU Member States were asked to defi ne National In- formation Society Priorities in their National Reform Programs to con- tribute to the objectives of i2010....
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5475072 - 54 | IEEE TECHNOLOGY AND SOCIETY MAGAZINE |...

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