Quality+Definition+a - Running head: QUALITY DEFINITION AND...

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Running head: QUALITY DEFINITION AND PIONEERS 1 Quality Definition and Pioneers Kellie Sexton MGT/449 May 30, 2011 Marc Najem
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QUALITY DEFINITION AND PIONEERS 2 Quality Definition and Pioneers Dr. W. Edwards Deming once said, “We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America”). Regarded as the leading quality sage, Dr. Deming’s 14 Points have inspired important changes in many organizations endeavoring to compete in the ever-increasingly competitive world. Quality and Its Elements In business today quality is defined as a state of being free from defects and deficiencies brought by consistent adhering to variable standards to achieve output that satisfies the customer (Business dictionary, 2011). Key elements of the various definitions of quality are: Team work, strategically based, Customer Focused, Continual process improvement (Goetsch & Davis, 2010, p. 10). Quality Pioneer
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Quality+Definition+a - Running head: QUALITY DEFINITION AND...

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