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Unformatted text preview: Related process 1. Cost of replacement parts Cost Service-after-sale 2. Lead time (order to delivery) Time Operations 3. Lead time (idea to working model) Time Innovation 4. Products returns per million Quality Innovation 5. Payback on R&D costs Cost Innovation 6. Percentage of sales from new products Quality Innovation 7. Production defects per million Quality Operations 8. Repair cycle time Time Service-after-sale 9. Cost of warranty repairs Cost Service-after-sale...
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- Spring '11