This preview shows page 1. Sign up to view the full content.
Unformatted text preview: warranty cost to measure Meet customer needs on a timely basis Reduce in delivery time, percent of on-time deliveries Exceed customer quality standards Number of customer complaints, number of new customers Goal 3 Bring new boats and feature to the market before competitors Market share, number of customer order for new products Increase efficient and productivity faster than competitors Profit margin per boat, employee turnover, percent of product rejects by customers...
View Full Document
- Spring '11