641 Ch 2 Leaders as mood managers

641 Ch 2 Leaders as mood managers - 2. Leaders as mood...

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Click to edit Master subtitle style 6/21/11 By Ronald H. Humphrey
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6/21/11 Sir Richard Branson: It Must What Do You Think? Can work be fun? Can leaders create positive moods in other types of retail outlets and businesses? Would you want to work for an organization that values fun at work? How important are leaders’ social skills and interpersonal skills
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6/21/11 The Myth of Administrative Weber argued that bureaucracy prospers … the more it is dehumanized, the more completely it succeeds in eliminating from official business love, hatred, and all purely personal, irrational, and emotional elements which escape calculation (p.75).
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6/21/11 Over-rationalized view of organizational life Morgan argued that organizations and business schools train people in technical skills and devalue emotions Do organizations devalue the emotional side of work?
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6/21/11 Organizational Methods for Regulating the Experience and Expression of Neutralizing Emotion Definition: Organizational tactics designed to prevent the emergence of emotions through
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6/21/11 Buffering Emotion Definition: Procedures that seek to compartmentalize emotions and rationality into separate encounters. Leaders
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6/21/11 Prescribing Emotion Definition: Organizational rules and expectations that regulate which emotions employees display to others and the manner in which they display them. This also requires employees to suppress emotional displays that are not consistent with the prescribed emotional displays. Examples: Waiters and waitresses may be told to smile at customers and greet them with scripted phrases, such ”Welcome”, or ”Have a nice
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6/21/11 Normalizing Emotion Definition: Procedures that restore the emotional equilibrium after the expression of disruptive emotions. The two
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6/21/11 The overemphasis on rationality may not even lead to better decision- “the leaders of the research and development teams had a major impact on the affective climate of the teams. By helping team members overcome the mood dampening effects of typical research obstacles, the leaders with facilitative and transformational leadership styles were able to create positive affective
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Leaders As Mood Managers: Positive and Form groups and make a list of the emotions that leaders might display at work. For each emotion,
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This note was uploaded on 06/20/2011 for the course MGMT 524 taught by Professor Andrews,r during the Spring '08 term at VCU.

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641 Ch 2 Leaders as mood managers - 2. Leaders as mood...

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