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Unformatted text preview: Wr it e off uncollectable accounts Lett ers and follow up calls Call patient regarding bill Collection calls Bill patient Assignment: Understanding the Collection Process By Candace Smith HCR/230 May 22, 2011 Most office collection processes utilize five certain steps. The first step in the process is billing the patients. A majority of the bills come out on the 15 th of each month. Patients are usually called and given a friendly reminder to pay the bill; this usually happens 30 days after the bill has been sent. The patients will also be reminded of the financial policies and procedures of the office as well as payment options. If a bill is late or it there is no payment at all, the patient will be sent notification that their account has been placed into collections. Most of these letters are to the point, courteous yet professional. The letter will remind the patient of the outstanding debt and it will go over the options of repayment. Once these steps have been made in order to receive payment from a patient, the delinquent account will then be forwarded to an in-...
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This note was uploaded on 06/21/2011 for the course HCR 230 taught by Professor Volk during the Spring '11 term at University of Phoenix.
- Spring '11