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selling, and servicing products. Est. 1987.
Selecting an ISO 9000 certified supplier
provides some assurance that supplier follows
accepted business practices in areas covered
by the standard.
Required by many companies, esp. in Europe,
before one can be a supplier.
8-15 ISO 9000 Standards
Quality Management Principles
Principle 1 Customer focus
Principle 2 Leadership
Principle 3 Involvement of people
Principle 4 Process approach
Principle 5 System approach to management
Principle 6 Continual improvement
Principle 7 Factual approach to decision making
Principle 8 Mutually beneficial supplier relationships
8-16 Malcolm Baldrige Award
Established in 1987 to promote better quality management
practices and improved quality results by American
Named for Malcolm Baldrige, former Secretary of
Given to at most two companies in each of six categories
(see slide 32)
Criteria and points (See Table 8.3 and the Web site:
8-17 Baldrige Criteria
2. Strategic Planning
3. Customer Focus
4. Measurement, Analysis, and Knowledge
8-18 Supply Chain Quality
Principles for outsourcing:
Supplier involved in product design
Suppliers maintain high quality (rolled yiel...
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This note was uploaded on 06/21/2011 for the course DSCI 304 taught by Professor Gonzalez,m during the Spring '08 term at CofC.
- Spring '08