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Unformatted text preview: d)
Operations must manage risk (e.g. defective
Suppliers should be certified (e.g. ISO 9000)
Don’t rely just on price and product samples.
8-19 Quality and Financial
– Prevention costs
Internal Failure Costs
External Failure Costs
Incurring prevention costs can lead to avoiding or
reducing the other three.
reducing 8-20 Reasons for Failure in Quality
Focus on short-term financial results
“Blame the employee” syndrome
Belief in “tradeoffs” in quality (don’t believe
“quality is free”)
Management interference with true teamwork 8-21 Summary
Quality Planning, Control, and Improvement
The Quality Pioneers
ISO 9000 Standards
Malcolm Baldrige Award
Supply Chain Quality
Quality and Financial Performance
Why Some Quality Improvement Efforts Fail
8-22 End of C
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This note was uploaded on 06/21/2011 for the course DSCI 304 taught by Professor Gonzalez,m during the Spring '08 term at CofC.
- Spring '08