instructions

instructions - Writing Instructions Guiding a reader...

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Guiding a reader  through a process Writing  Instructions
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Why are we covering this? Instructions and manuals are  the most   common documents written by  professional technical communicators. They help make products, procedures, and  systems safe and “user friendly.”
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Where are they?  Instructions can be in… long documentation projects (manuals) short informational docs (emails, memos) official policies (procedures)
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So what? You encounter instructions every day. You will need to provide instructions at some  point during your home life and your work  life. You need to know how to create good  instructions.
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First, consider  your audience. Who will do it? What do they need to do? When do they need to do it? Where do they need to do it? Why do they need to do it? How skilled are they? How will they approach the document?
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Four basic approaches: Obsessive Nerd Method Some people read all the way  through before beginning to  follow any of the steps. These people are relatively  uncommon.
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Four basic approaches: Computer Program Method Some people read and perform  each step without looking ahead  to the next. This type of reader is very  common.
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Four basic approaches: Handyman Method Some people begin a task  without reading any instructions  and turn to them only when  difficulties arise. These readers are also very  common.
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Four basic approaches: Minion Method Some people begin a task  without reading any instructions  and, when difficulties arise, hand  the project over to somebody  else.
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writing for? Assume you are writing for the Computer 
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instructions - Writing Instructions Guiding a reader...

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