Study Guide for Patton’s MIS 301 Exam #1 – fall 2009
by David Kroenke:
Please read ALL of each chapter, including the Dee
information, the guides, and a limited set of case studies (listed below).
A few of the guides will NOT be on
the test; these are listed below by each relevant chapter under “Not on the exam.”
Chapter 1 –
“IS in the Life of Business Professionals”
Five-component IS framework
– Hardware, Software, Data, Procedure, People
– Capacity doubles every 18 months
– alternating characters numbers and symbols
– disrupts traditional way of doing things
What is an information system? Group of components that interact to produce information
How can you create a strong password? Using the first letter of a phrase with numbers and symbols inter
Why do we companies need documented business processes?
To gain a competitive advantage
Chapter 2 –
“Business Processes, Information, and Information Systems”
Accurate information – correct and complete
Activity – transform resources and information of one type into resources and information of another type
Business process – network of activities, resources, facilities, and information that interact to achieve some
Facilities – structures used within the business process (inventories, databases, equipment)
Just-barely-sufficient information -
enough information for the purpose it serves
Egocentric thinking – thinking of yourself
Empathetic thinking – thinking of others
Mental Models – point of view
Relevant information – both context and subject, make sure its for your level of need and it’s the correct
Resources – items of value
SMART Information – sufficient, value, accurate, relevant, timely
Sufficient information – meet the needs of user
Timely information – on time
Worth-its-cost information – doesn’t cause a loss in bottom line
Shared problem definition -
What is a business process? A network of activities, resources, facilities, and information used for a business
What are the components of a business process? Activities, facilities, and resources and information
What is information?
How is information different than data?
How is information different than knowledge?
You develop knowledge based on information after defining
What are the characteristics of good (SMART) information? Sufficient, of value, accurate, relevant, timely
What processes turns data into information, knowledge, and even wisdom?
The context, the meaning, and
What is the role of information in business processes? The difference that makes the difference, you are able
to make informed business decisions with good information