Class Notes Good News, Bad News & Persuasive MessagesSTUDENT VERSION

Class Notes Good News, Bad News & Persuasive MessagesSTUDENT VERSION

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Unformatted text preview: Successful Positive Messages Start with the Writing Process Prewriting Analyze Anticipate Adapt Do you really need to write? Who is your primary (and secondary) audience? How will the reader react? What channel should you use? How can you save your readers time? Applying the Writing Process Collect information Choose the most effective organizational strategy Compose first draft Writing Research Organize Compose Is the message clear? Correct? Did you plan for feedback? Will the message achieve its purpose? Revising Edit Proofread Evaluate Applying the Writing Process Comparing Typical Positive Messages Formatting Hard-Copy Memos DATE : Current TO : Dawn Stewart, Manager FROM : Jay Murray, Vice President SUBJECT : Telephone Service Request Forms To speed telephone installation and improve service within the main facility, we are starting a new application procedure. Service request forms will be available at various locations within the three buildings. When you require telephone services, pick up a request form at your nearest location. Fill in the pertinent facts, obtain approval from your division head, and send the form to Brent White. Please call me at 451-0593 if you have any questions about this new procedure. 2 blank lines J M At least 1- inch side margins Align items 2 spaces after Subject Sign your initials (1blank line) 1 to 1.5 inches from top Times New Roman 12 pt font BeforeIneffective Request Memo DATE : February 2, 2010 TO : Kim Johnson, Corporate Communications FROM : Tim Rudolph, CEO SUBJECT : New Policy This memo is written to inform you that I continue to receive disturbing reports about the misuse of e-mail by employees. In the course of the past three months I have heard of defamatory messages, downloads of pornography for all staff to see, and even a basketball pool that turned into a gambling operation. In view of the foregoing, I am herewith instructing your office that an e-mail policy for the staff is needed. By February 15 a rough draft of a policy should be forthcoming. At the very minimum it should inform each and every employee that e-mail is for business only. Employees must be told that we reserve the right to monitor all messages. No pictures or attachments should be in the e-mail system without there being a valid reason. And we should not be using e-mail to be saying anything about personnel matterssuch as performance reviews and salaries. If you have any questions, do not hesitate to call. T R AfterImproved Request Memo DATE : February 2, 2010 TO : Kim Johnson, Corporate Communications FROM : Tim Rudolph, CEO SUBJECT : Developing Staff E-Mail Policy Please draft a policy outlining appropriate e-mail use for employees....
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Class Notes Good News, Bad News & Persuasive MessagesSTUDENT VERSION

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