PPT - Workplace Communication STUDENT VERSION

PPT - Workplace Communication STUDENT VERSION -...

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Professional Communication: Workplace and Beyond
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Communication is: According to Guffey (2011): “the transmission of information and meaning  from one individual or group to another” (p. 13). 
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Communication is: Griffin (2006), defines communication as “the relational process of creating and  interpreting messages that elicit a response”. 
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Why study business  communication?  
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Consider these recent  research findings…
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Additionally… Carnegie Institute of Technology (2002)  published a study that indicated: 15% of financial and career success is due to  technical competence 85% of financial and career success is due to  interpersonal communication skills
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Success in the Workplace Success for you in the new global and diverse  workplace requires excellent communication  skills!
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Noise Noise Noise Noise Noise Noise Noise Noise Sender has idea 1 Sender encodes idea in message 2 Message travels over channel 3 Receiver decodes message 4 Feedback travels to sender 5 Possible additional feedback to receiver 6 The Communication Process – Basic Model
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Barriers To Successful Communication Bypassing Differing frames of reference Poor listening skills Lack of language skills Emotional interference Physical distractions
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This note was uploaded on 07/01/2011 for the course BA 324 taught by Professor Donnellan during the Spring '08 term at University of Texas.

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PPT - Workplace Communication STUDENT VERSION -...

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