6.1 Define - MGSC 485 Business Process Management Moore...

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Unformatted text preview: MGSC 485 Business Process Management Moore School of Business University of South Carolina 1 Evans Chapter 3; George Chapter 2, 3 and 4 Define Highlights Purpose: To have team and sponsors reach an agreement on scope, goals, and financial performance targets for the project 2 Brainstorming Affinity Diagrams Multivoting Project Selection Matrix 3 BRAINSTORMING Basic guidelines for an idea-generating discussion. Will produce ideas/solutions in a short time period Stimulates creative thinking process Ensures all group members ideas are considered 4 Brainstorming Highlights Purpose: Provide group with a wide range of ideas around any topic Method: Review problem-clarify goal- silence to think- gather ideas- consolidate ideas Supply Needs: Team cooperation, wall, board, flip chart, self stick notes 5 When to Use Brainstorming Completing elements of project charter Identifying customers to include Identifying potential causes to research Identifying types of data to collect Identifying solution ideas 6 How to Brainstorm Review the problem definition Clarify the goal/question; provide relevant information Give few minutes of silence to think Gather ideas Consolidate similar ideas and discuss 7 Brainstorming Dos and Donts DO:-Consider Quantity vs Quality-Build on existing ideas-Be brief-Organize, categorize and evaluate after session-Always keep the self stick notes 8 Brainstorming Dos and Donts Dont:-Criticize ideas-Make judgments as ideas are offered-Paraphrase an individuals idea-Allow any one person to dominate 9 AFFINITY DIAGRAMS Help organize a lot of ideas Help identify central themes Help to breakthrough beyond traditional thinking 10 Affinity Diagrams Highlights Purpose: Organize facts, opinions, and issues into natural groups Method: Gather ideas, write out ideas, post notes randomly, allow silence for grouping, create headers, complete diagram and discuss results 11 When to Use Affinity Diagrams Organize ideas from brainstorming sessions in any DMAIC phase. To find themes and messages in customer statements (interviews, surveys, focus groups) 12 How to create Affinity Diagrams Gather ideas from brainstorming Write ideas on cards or self stick notes Post notes randomly on board, wall, etc Silently group the cards Create a header for each group Complete diagram and discuss results 13 Affinity Diagram Illustration 14 15 Priority changes in job orders Information not communicated effectively Unlabeled material causes confusion Variability in setup times Frequent machine breakdowns Excessive Batching Breaks taken at same time Labor shortages due to absenteeism Raw material defects Large queues form between process steps 16 Priority changes in job orders Information not communicated effectively Unlabeled material causes...
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This note was uploaded on 07/02/2011 for the course MGSC 485 taught by Professor Ahire during the Spring '10 term at South Carolina.

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6.1 Define - MGSC 485 Business Process Management Moore...

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