1.2 PROCESS MAPPING AND ANALYSIS METHODS INTRODUCTION (1)

1.2 PROCESS MAPPING AND ANALYSIS METHODS INTRODUCTION (1) -...

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Unformatted text preview: MGSC 485 – Business Process Management Moore School of Business University of South Carolina Outline Why Map and Model Processes Process Mapping Methods – An Introduction Process Analysis Methods – An Introduction Going from Mapping (DM) to Analysis (AIC) 2 3 Why Map Processes Mapping helps to organize the process on paper. Visual representation is the first step to understanding the process. Mapping helps in all phases of DMAIC 4 Why Model Processes Modeling helps in the “Analyze”, “Improve” and “Control” phases. Y = f (X) In many practical processes, trial-and-error is either inefficient or infeasible. Helps identify interdependent elements of the process Breaks down narrow departmental view Helps understand the integrated impact of the interdependent elements of the process on the process outcomes Helps evaluate process improvement strategies without actual execution 5 Process Mapping and Analysis Methods Process Charts Value Stream Mapping Analytical Process Models Process Simulation Models 6 7 Common Process Charts Simple Process Flow Charts (just steps) Process Charts with Times (e.g., Time-Function Maps) Process Charts with Times and Distance Operator – Machine Charts Activity Charts or Gang Charts Value-Stream Maps (material and information flow at high level for product families consuming common sets of resources; typically at the plant/facility level) 8 9 Front desk answers and determines priority High priority ? Call routed to manager’s desk Yes Call routed to staff NO Resolved ? NO Yes Customer call received Customer call completed Helps to show complexity that may be simplified, redundancies that may be eliminated, and procedures that may be standardized. Helps team agree on project scope Excellent aid to understanding the complete process 10 Customer Ord er Pro d uct Receive Pro d uct Sales Pro cess Ord er Production Control Wa it Plant 1 Print Warehouse Wa it Wa it Wa it Plant 2 Extrud e Transport Mo ve Mo ve 8 Days 10 Days 1 Day 2 Days 2 Day 15 Days 1 Day 11 Days 1 Day o r d e r o r d e r w i p w i p w i p w i p p r o d u c t p r o d u c t product Adapted from “Faster, Better, and Cheaper” by Elaine J. Labach from Target no. 5 (winter 1991): 43 51 Days Typical Production Time “ Target ” Time-Function Map 11 Customer Order Product Receive Product Sales Process Order Production Control Wait Plant Print Extrude Warehouse Wait Transport Move 2 Day 4 Day 2 Day 2 Days 1 Day Product WIP Adapted from “Faster, Better, and Cheaper” by Elaine J. Labach from Target no. 5 (winter 1991): 43 11 Days 12 Tempcycle 1 Tempcycle 2 Centrifuge 1 & 2 Tinplate Attach Oven Leak Test 1 Leak Test 2 Marking 1 & 2 QA Inspection 1 3 2 4 5 6 7 8 Process Chart Showing a Hamburger Assembly Process 13 Dist. In Feet Time In Mins....
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1.2 PROCESS MAPPING AND ANALYSIS METHODS INTRODUCTION (1) -...

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