Aron and Singh 2005

Aron and Singh 2005 - Getting Offshoring Right by Ravi Aron...

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Click to edit Master subtitle style 7/7/11 Getting Offshoring Right by Ravi Aron and Jitendra V.
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7/7/11 Background Alpha Corp – pseudonym for a well-known American company Provided data on flighty customers to an outsourcing firm in India Firm provided customers with waivers, upgrades, and incentives to get them to stay with Alpha Corp Inability to meet goals caused them to question their actions.
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7/7/11 What is interesting? “According to several studies, half the organizations that shift processes offshore fail to generate the expected financial benefits.” Article focuses on three methods for “getting outsourcing right.”
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7/7/11 1. Rank Processes by Value Ask the question: how crucial is each process in creating value for customers? A hotel company places value on customer- services process, while a consumer goods manufacture values product development. These particular processes probably wouldn’t be prime outsourcing candidates.
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7/7/11 2. Identify and manage risk
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Aron and Singh 2005 - Getting Offshoring Right by Ravi Aron...

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