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tif_ch03 - Chapter 3 Understanding the Role of Culture...

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Chapter 3 – Understanding the Role of Culture Multiple Choice Questions 1. ______________ is having a working knowledge of the cultural variables affecting management decisions. a. Cultural sensitivity b. Cultural accommodation c. Cultural transfer d. Cultural savvy (easy, page 82) 2. ______________ is an awareness and an honest caring about another individual’s culture. 3. According to research by Black and Mendenhall, up to ______________ of expatriate managers leave their assignments early because of poor performance or poor adjustment in the local environment. 4. AT&T executives were the first to admit that one of the greatest challenges of putting an international venture together was ______________. a. the financial risks involved b. partners frequently see the world in different ways (difficult, page 84) c. employees do not want to work hard in certain cultures d. managers are ethnocentric 5. The culture of ______________ in the Netherlands was incorporated into business policy when KLM Royal Dutch Airlines revised its travel-benefits policy for families of employees. 6. The problem KLM encountered in the Netherlands centered around the issue of ______________. a. bilingual versus monolingual employees b. male versus female employees c. pay differences between men and women d. marital status or sexual preference (moderate, page 84) 7. Convergence occurs when ______________. 226
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8. A self-reference criterion means that we ______________. 9. Several Japanese workers at a U.S. manufacturing plant had to learn how to ______________ when there was trouble.
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