Week 5 DQ 2 - Week 5 DQ 2 Please post your response to the...

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Week 5 DQ 2 Please post your response to the following discussion question by clicking on Reply. Refer to Chapter 17 in the Applied Statistics in Business and Economics text. 1. Define (a) quality, (b) process, and (c) productivity. Why are they hard to define? (a) quality- usually measured in many ways that can be physical metric like a number or aesthetic such as the ripeness of fruit or a functional characteristic. (b) process- Sequence of interrelated task to produce a goods or service (c) productivity- refers to the physical output per employee per unit of time. It is a measure of efficiency These can be hard to define because of the different things that make them up. Quality can measure so many things as can process and productivity. 2. In quality improvement, list three roles played by (a) statisticians and (b) managers. Statisticians - Measure variation, set reasonable and attainable limits for variation and act as quality consultants. Managers – to maintain process control in the short run, reduce variation in the long run.
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This note was uploaded on 06/25/2011 for the course RES 341 taught by Professor Hermis during the Spring '10 term at University of Phoenix.

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Week 5 DQ 2 - Week 5 DQ 2 Please post your response to the...

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