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Unformatted text preview: perspective. So, the other issues involved imperfection of technologies that could not track lost baggage; inability to contact flight crews for an extra flights- simply because the phone lines were busy; the phone service itself, since it was not organized to handle so many calls; and indeed absence of online option to reschedule the flight that caused additional problems, frustrations, and losses. We learned that during the first calendar day after disaster the company created lost baggage tracking system, delay notification systems, other options than phone reservations, and crew tracking; but the problem was all these services were designed after they were needed the most. Why not make it before, not rushing and agonizing? This is the other step I would perform- organize the IT support in advance, since it was obvious that sooner or later the problem will occur. Suddenly, numerous troubles showed exactly when they expected them less....
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- Spring '10