village volvo

village volvo - 1 Describe Village Volvo's service package...

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
1. Describe Village Volvo’s service package. The service package is defined as a bundle of goods and services with information that is provided in some environment. This bundle consists of five components describing services such as: • Supporting facility • Facilitating goods • Information • Explicit services • Implicit services Village Volvo represents an effort by two former authorized Volvo dealer mechanics to provide quality service repair on out-of-warranty Volvos at a reasonable cost. On the basis of their 22 combined years of training and experience with the local Volvo dealer, they have earned a respected reputation and following of satisfied customers, which make an independent service operation feasible. *Supporting facilities Village Volvo has new Butler building which has four work places for repairing cars. Also Village Volvo has an office, a waiting place which car owners use while their cars are repairing, and storage room for tools and parts of cars. *Facilitating Goods
Background image of page 1
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 06/30/2011 for the course MGT 4880 taught by Professor Shai during the Spring '11 term at Kennesaw.

Ask a homework question - tutors are online