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4160 - Jump to Navigation Frame Your location: Home Page...

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Jump to Navigation Frame   Your location: Home Page  ›  Chapter Quizzes - Ready to go!  ›  chapter 4  ›  Assessments  ›  View All   Submissions  › View Attempt  View Attempt 1 of unlimited  Title: chapter 4 Started: September 9, 2010 10:27 PM Submitted: September 9, 2010 10:42 PM Time spent: 00:15:00  Total score: 100/100 = 100%   Total score adjusted by 0.0  Maximum possible score: 100  1.   Social awareness, self-management, and relationship management are three elements of:    Student Response Value Correct Answer Feedback A. affective commitment.      B. emotional labor.      C.  emotional  intelligence. 100%       D.  continuance  commitment.      E. the affect circumplex  model of emotions.      Score: 10/10    2.
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  Employees who stay with an organization mainly because they believe it will cost them financially to leave, likely  have:    Score: 10/10    3.   Emotions generate a core affect that something is good or bad, helpful or harmful, to be approached or  avoided.    Score: 10/10    4.   Emotions are brief events or "episodes". 
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  Score: 10/10    5.   Relationship management represents the highest level of emotional intelligence.    Score: 10/10    6.   Moods represent our reaction to specific people or events, whereas emotions are not directed toward anything  in particular.    Score: 10/10   
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7.   Stress is an adaptive response to a situation that is perceived as challenging or threatening to the person's  wellbeing.    Score: 10/10    8.   Which of these statements about job satisfaction and customer satisfaction is TRUE?    Score: 10/10    9.   Display rules are norms that require employees to show certain emotions and to withhold others. 
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  Score: 10/10    10.   Social support helps employees to manage stress by increasing their self-esteem.    Score: 10/10       Jump to Navigation Frame   Your location: Home Page  ›  Chapter Quizzes - Ready to go!  ›  chapter 4  ›  Assessments  ›  View All   Submissions  › View Attempt  View Attempt 2 of unlimited  Title: chapter 4 Started: September 27, 2010 11:41 PM Submitted: September 27, 2010 11:41 PM Time spent: 00:00:04  Total score:
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0/100 = 0%   Total score adjusted by 0.0  Maximum possible score: 100  1.   In the model of emotions, attitudes, and behavior, feelings are directly influenced by:    Student Response Value Correct Answer Feedback A. behavioral intentions.      B. emotions.      C.  beliefs.      D.  all of the above.      E. only 'B' and 'C'.      Score: 0/10    2.  
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