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MGT4160quiz15 - Jump to Navigation Frame Your location Home...

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Jump to Navigation Frame   Your location: Home Page  ›  Chapter Quizzes - Ready to go!  ›  chapter 15  ›  Assessments  ›  View All   Submissions  › View Attempt  View Attempt 1 of unlimited  Title: chapter 15 Started: October 30, 2010 12:26 PM Submitted: October 30, 2010 12:26 PM Time spent: 00:00:08  Total score: 0/100 = 0%   Total score adjusted by 0.0  Maximum possible score: 100  1.   Refreezing refers to:    Student Response Value Correct Answer Feedback A.  getting one's own way  in organizational  politics.      B.  a management  practice used to  discourage  newcomers from  staying with the  organization.      C.  aligning the  organization's  systems with the  desired behaviors to  support and reinforce  the new role patterns.      D.  repeating the change      
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  Student Response Value Correct Answer Feedback process a second  time, because the first  attempt to freeze the  changes were  unsuccessful. E.  producing a  disequilibrium  between the driving  and restraining forces  of change.      Score: 0/10    2.   Discovery, dreaming, designing and delivering are the four stages of:    Score: 0/10    3.   Scenario: Trendy Fashions Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics among its managers.  The company's customer service ratings are suffering and managers are pointing to other departments as the  cause of the problem. The conflicts and politics are further contributing to the customer service problems. The 
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CEO of this chain just heard about the appreciative inquiry process and thinks this might be a good technique  to use to improve this situation. He needs more info on this process.   One reason the CEO's idea of using an appreciative inquiry approach might be successful is that this approach  takes the organization from "what is" to ultimately:    Score: 0/10    4.   Future search conferences are large group sessions, usually lasting a few days, in which participants identify  the environmental trends and establish strategic solutions for those conditions.    Score: 0/10    5.   Change agents should introduce new rewards and information systems to: 
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  Score: 0/10    6.   Which of the following organizational change activities is related to 'bringing the entire system into the room'?    Score: 0/10    7.   Scenario: XYZ Office Supplies XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales  and service employees. Job duties will be changed and the employee reward system will be altered to fit this  new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby 
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