MGT4160quiz15

MGT4160quiz15 - Jump to Navigation Frame Your location:...

Info iconThis preview shows pages 1–5. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Jump to Navigation Frame Your location: Home Page Chapter Quizzes - Ready to go! chapter 15 Assessments View All Submissions View Attempt View Attempt 1 of unlimited Title: chapter 15 Started: October 30, 2010 12:26 PM Submitted: October 30, 2010 12:26 PM Time spent: 00:00:08 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. Refreezing refers to: Student Response Value Correct Answer Feedback A. getting one's own way in organizational politics. B. a management practice used to discourage newcomers from staying with the organization. C. aligning the organization's systems with the desired behaviors to support and reinforce the new role patterns. D. repeating the change Student Response Value Correct Answer Feedback process a second time, because the first attempt to freeze the changes were unsuccessful. E. producing a disequilibrium between the driving and restraining forces of change. Score: 0/10 2. Discovery, dreaming, designing and delivering are the four stages of: Score: 0/10 3. Scenario: Trendy Fashions Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics among its managers. The company's customer service ratings are suffering and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain just heard about the appreciative inquiry process and thinks this might be a good technique to use to improve this situation. He needs more info on this process. One reason the CEO's idea of using an appreciative inquiry approach might be successful is that this approach takes the organization from "what is" to ultimately: Score: 0/10 4. Future search conferences are large group sessions, usually lasting a few days, in which participants identify the environmental trends and establish strategic solutions for those conditions. Score: 0/10 5. Change agents should introduce new rewards and information systems to: Score: 0/10 6. Which of the following organizational change activities is related to 'bringing the entire system into the room'? Score: 0/10 7. Scenario: XYZ Office Supplies XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service employees. Job duties will be changed and the employee reward system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby new customer focus....
View Full Document

This note was uploaded on 06/30/2011 for the course MGT 4160 taught by Professor Adams during the Spring '08 term at Kennesaw.

Page1 / 95

MGT4160quiz15 - Jump to Navigation Frame Your location:...

This preview shows document pages 1 - 5. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online