Memo
To:
From:
Date:
Re:
Introduction to Case
The organization, a nonprofit community service center provides a system for rewarding
employee performance, based on personal productivity. The current reward system acknowledges
those employees who dedicate themselves to performing at or above expected levels. However,
the project manager expects the field employees to work as a team in achieving weekly, monthly
and quarterly productivity goals.
Statement of Problem or OB Issue
The problem in rewarding each team member, is that it fails to recognize the unique contributions
that each team member may provide that leads to success of the team.
One team member
generally works on generating productivity reports, as he is skilled and efficient in generating the
reports in a timely manner.
Another team member updates client contact numbers, as she is
very good at getting new contact information from friends and relatives of clients.
The current reward system fails to acknowledge team efforts and the cohesiveness that is
desirable and necessary for a team to be successful.
The project manager often overlooks the efforts of all team members and tends to focus
on one individual or another, in offering rewards or recognition.
While there is no system in
place to encourage cooperation among team members or for each team member to consider
how others within the team can contribute to project success, they tend to do so anyway.
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- Spring '08
- Adams
- Project Management, project manager
-
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