07 - MGMT - Chapter10

07 - MGMT - Chapter10 - 10 Roadmap Why Rely on Teams? Teams...

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10
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Roadmap Why Rely on Teams? Teams vs. Informal Groups The Trouble With Teams When to Use Teams Types of Teams Components of the Team Effectiveness Model
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Teams Work teams: a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes All teams exist to fill some purpose Team members are held together by their interdependence and need for collaboration to achieve common goals Team members influence each other, although some members are more influential than others regarding the team’s goals and activities A team only exists when its members perceive themselves to be a team
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Why Rely on Teams? Teams are generally more successful than are individuals working alone at identifying problems, developing alternatives, and committing to those alternatives. Team members can quickly share information and coordinate tasks. Teams have been shown to improve: - Customer satisfaction - product and service quality - employee job satisfaction - Decision making
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Encouraging Teamwork
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Teams vs. Informal Groups Teams - Team members must collaborate in order to achieve a common goal - Exist primarily to accomplish an objective Informal Groups - Groups include people assembled together, whether or not they have any interdependence or organizationally focused objective - Exist primarily for the benefit of their members All teams are groups, but many groups are not teams.
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Why Belong to Informal Groups? They fulfill the innate drive to bond We define ourselves by our group affiliation We are motivated to become members of groups that are similar to ourselves They accomplish personal goals that cannot be achieved working alone In stressful situations we are comforted by the mere presence of other people and are therefore motivated to be near them
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Why join a fraternity or sorority? Networking Professional connection Social connection Advice and mentoring Having fun Parties and Formals
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The Trouble With Teams Initially high turnover – teams are not for everyone Process losses – resources expended toward team development and maintenance rather than tasks Social loafing - occurs when people exert less effort when working in groups than when working alone - Likely to occur in large groups where individual output is difficult to identify - Can minimize social loafing when: each member’s contribution is made more the task is more members value group membership and believe in working toward group objectives Disadvantages of group decision making
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When to Use Teams There is a clear purpose The job can’t be done unless people work together Team-based rewards are possible Ample resources exist USE TEAMS WHEN… DON’T USE TEAMS WHEN… There is no clear purpose The job can be done independently Only individual-based rewards exist Resources are scarce
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Common Kinds of Teams Traditional Work Groups Self-managing Teams Advisory Teams Self-designing Teams
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07 - MGMT - Chapter10 - 10 Roadmap Why Rely on Teams? Teams...

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