09 - MGMT - Chapter13

09 - MGMT - Chapter13 - 13 Roadmap Employee Engagement The...

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Unformatted text preview: 13 Roadmap Employee Engagement The MARS Model Managing Employee Motivation- Drives and needs- Goals, expectations, and feedback- Extrinsic and intrinsic rewards Employee engagement (MARS model: outlines the four factors ) Employees:- Motivation : emotional and cognitive (rational) motivation- Ability : perceived ability to perform the job- Role perceptions : clear understanding of the organizations vision and their specific role in that vision- Situational factors : belief that they have been given the resources to get the job done It encompasses the four main factors that directly influence an employees voluntary behavior and resulting performance Employee Engagement MARS Model Ability Employee behavior and results Motivation (effort) *Direction *Intensity *Persistence Role Perceptions Situational factors Motivation Motivation the forces within a person that affect his or her direction, intensity, and persistence of voluntary behavior- D irection the path along which people engage their effort motivation is goal-directed- I ntensity the amount of effort allocated to the goal how much you push yourself to complete your task- P ersistence continuing the effort for a certain amount of time employees sustain their efforts until they reach their goals or give up beforehand Ability & Role Perceptions Ability consists of both the natural aptitudes and learned capabilities required to successfully complete a task- Important consideration in hiring decisions and employee development Employees who have clear role perceptions understand the specifics, importance, and preferred behaviors of their assigned tasks- Most basic way to improve is for staff to receive a job description and ongoing coaching. Situational Factors Situational factors include conditions beyond the employees immediate control that constrain or facilitate his or her behavior and performance- Some situational factors are beyond the employees and organizations control consumer preferences economic conditions- Other situational factors are controlled by others in the organization time people budget physical work facilities Managing Employee Motivation 1. Drives and needs Employee behavior and results Motivation (effort) *Direction *Intensity *Persistence 2. Goals, expectations, and feedback 3. Extrinsic and intrinsic rewards Ability Role Perceptions Situational factors Managing Employee Motivation 1. Drives and needs Employee behavior and results Motivation (effort) *Direction *Intensity *Persistence 2. Goals, expectations, and feedback 3. Extrinsic and intrinsic rewards Ability Role Perceptions Situational factors Drives and Needs Drives instinctive tendencies to seek particular goals or maintain internal stability- operate under the surface to generate our emotions and sometimes direct behavior...
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This note was uploaded on 06/29/2011 for the course MANA 3335 taught by Professor Carlin during the Fall '08 term at University of Houston.

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09 - MGMT - Chapter13 - 13 Roadmap Employee Engagement The...

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