12 - MGMT - Chapter15

12 - MGMT - Chapter15 - 15 Roadmap Managerial Uses of...

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15
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Roadmap Managerial Uses of Communication The Communication Process Communication Channels Organizational Communication Improving Communication
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Communication The process of transmitting information from one person or place to another Transmitting the sender’s intended meaning is the essence of good communication
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Managers Use Communication to: Transmit information about their goals, strategies, expectations, management philosophy, and values Build commitment among subordinates to their programs and policies, convince allies in their network to support them, persuade their bosses that they are performing well, and influence stakeholders Achieve coordination between different units within an Help shape the image of themselves that they present to the world
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The Interpersonal Communication Process
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Communication Channels Verbal Communication Nonverbal Communication
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Verbal Communication Any oral or written means of transmitting meaning through words including face-to-face meetings, telephone conversations, written memos, and e-mail messages Media richness – The volume and variety of information that a sender and receiver can transmit during a specific time Flaming – The act of sending an emotionally charged message to others
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Nonverbal Communication Any part of communication that does not use words Includes facial gestures, voice, intonation, posture, physical distance, and silence Emotional contagion – the automatic process of “catching” or sharing another person’s emotions by mimicking that person’s facial expressions and other nonverbal behavior
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This note was uploaded on 06/29/2011 for the course MANA 3335 taught by Professor Carlin during the Fall '08 term at University of Houston.

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12 - MGMT - Chapter15 - 15 Roadmap Managerial Uses of...

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