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Unformatted text preview: 1 2 3 4 5 6 ( 7) Extremely Extremely Dissatisfied Satisfied What exactly made you feel that way? It made me feel that every Taka I Spend was justified. I was very happy not just with their response to my situation but also with their regular service. To them customer satisfaction and comfort is their number one priority. Four hour journey in any airlines is suppose to feel worn down, but the air attendants and constantly giving refreshments and attending to passengers problems and most importantly they take every little problem seriously. This is very nice to see. What could the employee/firm have done to make you happier with the encounter? I was all ready very happy with the service, what they have done is more than what I had expected. How likely is it that you will go back to this service firm? 1 2 3 4 5 6 (7) Extremely Extremely Unlikely Likely Why? They not just solved my problem but also tried to give something extra....
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- Spring '11
- Feeling, The Encounter, Encounter Journal Ent