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Unformatted text preview: bill at the end of the month. How would you rate your level of satisfaction with this encounter? (Circle the most appropriate number) 1 2 3 4 5 6 (7) Extremely Extremely Dissatisfied Satisfied What exactly made you feel that way? Its fast and good service and business policy is based on trust. What could the employee/firm have done to make you happier with the encounter? They should make the delivery boys wear uniforms; this would help them to promote their business and make them look more professional How likely is it that you will go back to this service firm? 1 2 3 4 5 6 (7) Extremely Extremely Unlikely Likely Why? Their business policy is very good. Its based on trust. They never push the customers to pay bills and always change goods if the customers demands ....
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This note was uploaded on 06/29/2011 for the course BBA 202 taught by Professor Svd during the Spring '11 term at Ahsanullah University of Sci & Tech.
- Spring '11