QUIZ 14 - Question 1 2 2 points Which of the following are...

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Question 1 2 / 2 points
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Which of the following are examples of a product that is primarily a service ? Only two of the above (college education and income tax accounting) Question 2 2 / 2 points Which of the following companies primarily sell or provide services ? All of the above Question 3 2 / 2 points Which characteristic of a service involves the inability of unused service capacity to be stored for future use ? In other words, there is no inventory of services. Perishabili ty Question 4 2 / 2 points Which characteristic of a service involves a variation in quality ? Example : two servers in a restaurant giving different levels of customer service Heterogen eity Question 5 2 / 2 points Which characteristic of a service involves the concept of it not being able to be perceived by the senses or to be possessed ? In other words, it cannot be touched ... it's not physical . Intangibilit y Question 6 2 / 2 points Which characteristic of a service involves the concept that it is produced and consumed at the same time (simultaneously ) ?
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QUIZ 14 - Question 1 2 2 points Which of the following are...

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