The Nature of Conflict4711

The Nature of Conflict4711 - The Nature of Conflict...

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The Nature of Conflict Conflict is function of 3 things - Terrain – context of conflict - People involved - Conflict relationship with one another Conflict and Outcomes Conflict defined - Conflict is the struggle between competing parties over issues of mutual interest Functional Outcomes - Increased organizational effectiveness - Decision making - Organizational commitment - Motivation - Problem solving Dysfunctional Outcomes - Wasting resources - Outcomes of anger - Apathy Conflict cannot be avoided - Conflict is inevitable - We need to address o How to avoid destructive conflict
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o How to manage and resolve the conflict that will arise Causes and Issues in Conflict Basic Areas of Conflict Problems - The terrain or organizational context of conflict - Individual and group characteristics of parties involved - The conflict relationship between them The Terrain or Organizational Context of Conflict - The context itself is the cause of conflict o The causes of conflict and the course it takes are determined in large
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The Nature of Conflict4711 - The Nature of Conflict...

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