Management Of Information Systems Week 8 Assignment

Management Of Information Systems Week 8 Assignment - CRM...

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CRM Solutions 1 Keith Suter IT/205 Raymond Randolph June 3, 2011 Abstract
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CRM Solutions 2 In this essay the author discusses how the five major variables of project management relate to implementation of a CRM solution to a corporate setting. The author also discusses what considerations must be taken in to consideration to deliver the best business value. Factors that influence the changes are critically reviewed. The author gives his personal recommendations for minimizing project risks. The first major variable that will need to be looked at is the scope. How much of a system overhaul is the cooperate office attempting to make to their current systerm. The current hardware is inadequate and will not be able to support a CRM system. Project management defines all the work
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CRM Solutions 3 required to complete a project successfully, and should ensure that the scope of a project not expand beyond what was originally intended (Laudon & Laudon, 2009). All hardware and software will need to be looked at with the intention of determining if it is compatible and worth saving, or if it will need to be replaced sophisticated equipment. The second variable that will need to be looked is time. Once project management establishes the scope they will be able to determine how much time the system will take to construct and implement. A CRM system may require more time to implement than other systems because everything will need to flawlessly operate if current and potential customers are going to interact with the system. The system implementation process will have to follow a strict timeline because time lost ultimately means money lost.
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