BUS 128 Ch12Bkey

BUS 128 Ch12Bkey - BA 205 section 002 Spring 2009 Chapter 1...

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BA 205 section 002 Spring 2009 Chapter 1 and 2 Quiz B Multiple Choice 1. Making a clearly unethical or illegal choice is termed an: a. ethical lapse b. ethical dilemma c. ethical crime d. ethical misdeed ANSWER: a. An ethical lapse is the term used for a clearly unethical or illegal choice. DIFFICULTY: moderate; PAGE: 7; OBJECTIVE: 5; TYPE: concept 2. Miscommunication between cultures often occurs because a. the senders and receivers are encoding and decoding messages using the assump- tions of their different cultures. b. the senders are encoding messages that the receivers will not be able to decode. c. the receivers are decoding messages that the senders were not able to encode. d. the senders and receivers are encoding and decoding messages that offend each other. ANSWER: a. When you communicate with someone from another culture, you encode your message using the assumptions of your own culture. However, the audience will decode your message using the assumptions of their culture. DIFFICULTY: difficult; PAGE: 9; OBJECTIVE: 4; TYPE: concept 3. Recognizing and accommodating cultural differences involves all of the following ex- cept: a. social customs b. ethics and laws c. nonverbal communication d. impact ANSWER: d. Impact is not one of the cultural differences to consider. DIFFICULTY: moderate; PAGE: 9; OBJECTIVE: 6; TYPE: concept 4. Communication is the process of a. transferring knowledge. b. listening actively. c. sending and receiving messages. d. writing effective messages. ANSWER: c. Communication is the process of sending and receiving messages. Only answer “c” contains the key dynamics of communication: sending and receiving. DIFFICULTY: moderate; PAGE: 2; OBJECTIVE: 1; TYPE: concept 5. One of the greatest challenges that communicators face in the new age of information is a. effectively formatting their documents. b. successfully analyzing their audience.
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2 c. effectively catching their audience’s attention. d. successfully editing for clarity. ANSWER: c. People are so inundated with information that they tend to ignore messages they see as less important. It is a challenge to catch their attention. DIFFICULTY: difficult; PAGE: 3; OBJECTIVE: 2; TYPE: concept 6. In the communication process all of the following occur, except: a. the sender has an idea. b. the sender transmits the message. c. the receiver has an idea. d. the receiver decodes the message. ANSWER: c. The receiver sends feedback, but the initial idea is the sender’s. DIFFICULTY: moderate; PAGE: 5 OBJECTIVE: 3; TYPE: concept 7. Identify the characteristic that is not a part of ethical communication. a. It includes all relevant information. b. It is designed to hide some negative information. c.
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BUS 128 Ch12Bkey - BA 205 section 002 Spring 2009 Chapter 1...

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