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Unformatted text preview: to the consumer and themselves. Question#3 Using Exhibit 2-7 describes Blockbuster as a system? Answer: Block buster company uses organization as an open system as shown in exhibit 2-6. Inputs like, human resources, capital, DVDs, cds, blue rays, and information are put into the system. For Block buster, Human resources are the employees used to provide services to the customers and capital is the monetary value needed for the raw materials. The transformation process begins as employees work and management oversees the jobs as they renting the disks to the customers. Finally, outputs are the financial results. That profit goes into buying disks of new movies, paying employees and managers, and ultimately continuing the business cycle. All of this happens in the "environment" shown in the diagram. Feedback is used from customers to resolve any complains and to improve customer services,...
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- Spring '11
- Management, Block buster company