{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

The problems and criticism of the Coastal County Clerk of Court office mirror how conflict can imp

The problems and criticism of the Coastal County Clerk of Court office mirror how conflict can imp

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
The problems and criticism of the Coastal County Clerk of Court office mirror how conflict can impact a work environment. The clerk’s office is experiencing a couple of causes to their conflict stemming from historical and relational factors in the office. First, there is bad communication among the employees and a lack of relationship. Secondly, the new manager is experiencing a managing conflict. Stan Accord is more intent on implementing change, rather than building relationships. He doesn’t even notice the conflict brewing in his office or how serious the conflict has become. In reviewing the conflicts of the Coastal County Clerk of Court office, there are conflict resolution techniques that can be used to ease the blow of the conflict that exploded. In addition to their relational problems, the Clerk of Court’s office faces serious organizational issues that are having a negative impact in their level of service to the public. Identify the Alternatives and Benchmarking Validation Negotiations - Negotiation is the first step in resolving a dispute preeminently. This method allows the parties to meet in order to settle a dispute. The main advantage of this form of dispute settlement is that the parties are in control of the process and the solution. Transformative Mediation – A mediation model developed by Robert Baruch Bush and Joseph P. Folger in 1994. In their article, "Transformative Mediation and Third-Party Intervention: Ten Hallmarks of a Transformative Approach to Practice," released that same year, the researchers identified what they consider to be ten major of practice during transformative mediators. Those hallmarks are: 1. Describing the mediator's role and objectives in terms based on empowerment and recognition. 2. "It's ultimately the parties' choice": Leaving responsibility for outcomes with the parties. 3. "The parties know best": Consciously refusing to be judgmental about the parties' views and decisions.
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern