Sep 21-10 Guest Lecture Slides

Sep 21-10 Guest Lecture Slides - Operations Management...

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September 21, 2010 1 Operations Management Instructor: Dave Swanston
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September 21, 2010 2 Operations Management
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September 21, 2010 3 Operations Management Operations Management The design and operation of productive systems Operations A function or system that transforms inputs into outputs of greater value Focus on Productivity, Competitiveness and Quality
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September 21, 2010 4 Operations Management What Managers Do: “Managers are responsible for making decisions under conditions of uncertainty about the allocation of scarce resources towards achieving the organization’s strategic objectives .”
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September 21, 2010 5 Operations Management Mission and Vision Corporate Strategy Operations Strategy Marketing Strategy Financial Strategy Voice of the Business Customer
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September 21, 2010 6 Operations Management INPUT Material Machines Labor Management Capital TRANSFORMATION PROCESS OUTPUT Goods Services Feedback & Requirements
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September 21, 2010 7 Operations Management Major Themes Include: Manufacturing vs. Service Operations Productivity - Efficiency, Resources Allocation Quality - Effectiveness, Measurement
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Sep 21-10 Guest Lecture Slides - Operations Management...

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