Chapter 6 Presentation

Chapter 6 Presentation - 14/02/2007 Chapter 6 - Problem...

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Unformatted text preview: 14/02/2007 Chapter 6 - Problem Solving & Decision Making 1 Principles of Management Principles of Management 14/02/2007 Chapter 6 - Problem Solving & Decision Making 2 14/02/2007 Chapter 6 - Problem Solving & Decision Making 3 Learning Objectives After studying the chapter, you should be able to: Differentiate between programmed and nonprogrammed decisions. Explain the steps involved in making a nonprogrammed decision. Understand bounded rationality and the major factors influencing decision making in organizations. Understand the nature of creativity and how it contributes to managerial work. Describe organizational programs for improving creativity and innovation. Implement several suggestions for becoming a more creative problem solver. Appreciate the value and potential limitations of group decision making. 14/02/2007 Chapter 6 - Problem Solving & Decision Making 4 Programmed Decisions Non Programmed Decisions Repetitive, routine, frequent; decisions made according to specific procedures Novel, complex, difficult, infrequent; decisions require original thinking Depend on policies and rules Require creativity, intuition, tolerance for ambiguity Types of problems Procedure Business firm: Periodic reorders of inventory Health care: Procedure for admitting patients University: Necessary GPA for good academic standing Business firm: Diversification into new products and markets Health care: Purchase of experimental equipment University: Construction of new classrooms Examples Comparison of Programmed and Non Programmed Decisions 14/02/2007 Chapter 6 - Problem Solving & Decision Making 5 Steps in Problem Solving...
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Chapter 6 Presentation - 14/02/2007 Chapter 6 - Problem...

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