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business etiquette - Business Etiquette Dr Thomas Clark...

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Business Etiquette Business Etiquette Dr. Thomas Clark Xavier University [email protected] www.communiskills.com 513.745.2025
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Principles underpinning all etiquette: Principles underpinning all etiquette: the the Golden Golden and and Platinum Platinum rules rules Golden: Treat others as you would like to be treated Platinum : Treat others as they would like to be treated
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Perception Equals Reality Perception Equals Reality Two Stages: Initial Perception— (Immediate) Sustained Perception— (Over Time)
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Initial and Sustained Perception Initial and Sustained Perception Initial  Perception Sustained  Perception             Presence    Personal Substance     Appearance         & Professionalism       Manner & Style              Attitude     Etiquette              Integrity       Awareness              Civility              Work Ethic & Discipline  Presentation                 Listening and Interpersonal Skills       Meeting Skills         Business Meals                
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PRESENCE: PRESENCE: APPEARANCE MANNER & STYLE ETIQUETTE
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Presence Presence People begin to evaluate us before any words are ever spoken Who you are speaks so loudly I do not hear what you say--Emerson
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APPEARANCE APPEARANCE Carriage: exercise Handshaking: exercise Dress: handout Grooming First words: Exercise Listening: Exercise Introduction Style: Exercise Voice: exercise Name Recognition/Recall
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Handshaking exercise Handshaking exercise handout handout Pumper Dead Fish Squeezer Two handed Equal, with direct eye contact
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Presence Presence DRESS * Does Dress Impact Decision on Interviewees? Yes – 93% No – 7% * Does Dress Impact Promotion Potential? Yes – 96% No – 4%
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DRESS DRESS handout handout “The way you dress affects the way you are perceived, and the way you are perceived, is the way you are treated.” - Buck Rodgers Former VP of Marketing, IBM Author of The IBM Way
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Grooming Grooming Neatly trimmed hair Light perfume or cologne Clean and trimmed fingernails Limited jewelry Concealed tattoos; no visible body jewelry Polished shoes Stockings without runs Belts on pants; socks that match belt color
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Mental rehearsal Mental rehearsal Before you enter a situation, visualize what you are going to say and do—and then mentally rehearse how you believe your audience will respond. At the same time, visualize what your audience’s most preferred communicator would be saying and doing
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Make your first words count Make your first words count Ask yourself, “What would the other person like to hear me say first?” This will allow you to say something that will show you see things from the other person’s point of view.
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