Green Belt Study Guide

Green Belt Study Guide - Question 1: Which one of the items...

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Question 1: Which one of the items below does not represent good team dynamics? Strong leadership Clear purpose Mix of skills and backgrounds Low risk taking Team commitment Question 2: A team charter is created in the ________ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle. Define Measure Analyze Improve Control Question 3: Types of actions in a control plan include: Check all that apply. Compensating action Preventive action Measuring action Analyzing action Corrective action Question 4: The word “value” in value stream mapping is defined as the activities required to provide a customer with a quality product or service. True
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False Question 5: After the forming and storming stages, an effective team understands all of these except: Goals Root cause Scope/limits Roles Ground rules Question 6 : The 5 Whys tool is useful for both simple and complex problems. True False Question 7: Which acronym best describes what is included in an effective team meeting? SMASH – Safety, Measure, Actions, Situation, Help STOVE – Status, Timetable, Open discussion, Verification, Evaluation SPACE – Status, Purpose, Actions, Controls, Evaluation SPACER – Safety, Purpose, Agenda, Code of Conduct, Expectations, Roles and responsibilities Question 8: An example of a control poka yoke is building a spreadsheet that will not calculate totals until all data has been entered. True False
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Question 9: Secondary research refers to information available in the public domain/on the internet. True False Question 10: Management by Fact (MBF) is part of the __________ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle. Define Measure Analyze Improve Control Question 11: Customer Needs Mapping is also known as: Voice of the customer (VOC) Voice of the process (VOP) Voice of the business (VOB) Process mapping using customer requirements None of the above Question 12: Pareto charts are always: Line charts Pie charts Bar charts
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Venn diagrams Question 13: ___________data yields the most reliable information. Discrete Nominal Continuous Ordinal Question 14: All projects and initiatives need to be chartered, whether it’s a short cycle quick hit or a complex, multi-layered improvement. True False Question 15: A data collection plan defines: What and how data will be collected The time interval of the study All the procedures to be followed during the study All of the above Question 16: The horizontal axis of a Pareto chart reflects: Units of Measure Cumulative percentages Categories None of the above
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Question 17: Ad hoc teams typically do not have a specific time frame to complete their mission. True False Question 18: Fishbone diagrams are best used at the ______ of a problem solving process. Beginning
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Green Belt Study Guide - Question 1: Which one of the items...

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