This preview shows pages 1–3. Sign up to view the full content.
This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: Chapter 3Organization/Individual Relations and Retention MULTIPLE CHOICE 1. Applebee rewards managers who are able to retain high-performing employees. If you were a store manager, which of the following actions or behaviors would be most likely to be in your control that would improve retention of your high-performing hourly employees? a. Improve wage levels significantly for all hourly employees. b. Improve the benefits package for hourly employees. c. Base hourly employee raises on performance. d. Provide job security for hourly employees. ANS: C PTS: 1 DIF: Moderate REF: 67 OBJ: 3 NAT: AACSB Analytic LOC: HRM TOP: Application 2. A/an _____ is the collection of unwritten expectations employees and employers have about the nature of their work relationships. a. implied agreement b. organizational culture c. psychological contract d. employment relationship ANS: C PTS: 1 DIF: Easy REF: p. 68 OBJ: 1 NAT: AACSB Reflective Thinking LOC: Motivation Concepts TOP: Definitional 3. The psychological contract is a. legally and ethically binding. b. relevant mainly to managerial and professional employees. c. primarily the psychological relationship of the employee and the employing organization. d. subjective and individual. ANS: D PTS: 1 DIF: Moderate REF: p. 68 OBJ: 1 NAT: AACSB Reflective Thinking LOC: Motivation Concepts TOP: Conceptual 4. From the employees point of view, the traditional psychological contract has changed mainly because of a. organizational downsizing and the layoff of long-term loyal employees. b. the transition of the U.S. economy from a manufacturing to an information-based eco- nomy. c. declining real pay which has not kept up with the cost of living. d. employers favoring younger, less-expensive Generation X and Y employees over the more highly-paid Baby Boomers and Matures. ANS: A PTS: 1 DIF: Challenging REF: p. 69 OBJ: 1 NAT: AACSB Reflective Thinking LOC: Motivation Concepts TOP: Conceptual 5. Eighty percent of VidGameMasters employees were born between 1980 and 1990. The new director of HR at this firm realizes that employees in this firm a. tend to be non-communicative with their supervisors. b. will expect quick rewards. c. will value job security. d. to be less adaptable than other age demographic groups. ANS: B PTS: 1 DIF: Moderate REF: p. 69 OBJ: 1 NAT: AACSB Analytic LOC: Motivation Concepts TOP: Conceptual 6. The new psychological contract between employers and employees includes the expectation that the employer will provide the employee with a. rising pay. b. career progression within the organization. c. good benefits. d. flexibility to balance work and home life. ANS: D PTS: 1 DIF: Easy REF: 69 OBJ: 1 NAT: AACSB Reflective Thinking LOC: Motivation Concepts TOP: Conceptual 7. When employees feel the employer has broken the psychological contract, the key loss that contrib- utes to employee turnover is loss of a. loyalty to the organization....
View Full Document